Terms & Conditions

Solise Paris is a brand of Solise Designs Private Limited, a company incorporated in India. In these terms, "we", "us" and "our" mean Solise Designs Private Limited, and "you" means the person browsing this website or placing an order.

Legal entity

Solise Designs Private LimitedSolise Paris is a trademark of Solise Designs Private Limited.

Registered address

14 Blue Hills, NDA Pashan RoadBavdhan, Pune 411021Maharashtra, India

CIN

U47733PN2026PTC254889

GSTIN

27ABTCS5543D1ZZ

These terms are published as an electronic record under the Information Technology Act, 2000, and do not require a physical or digital signature.

By using this website, placing an order, or enrolling in the Orbit, you accept these terms together with our Policies, which are incorporated into them by reference. If you do not accept them, please do not use the site.

You must be at least 18 years old and legally capable of entering a contract under the Indian Contract Act, 1872. If you are under 18, you may use the site only under the supervision of a parent or guardian, who will be responsible for any order placed.

You confirm that the information you give us, including your name, delivery address, pin code and contact details, is true and complete, and that you are buying for personal use rather than for resale.

We describe our pieces, their materials and their finishes as accurately as we can. Photography, screen calibration and lighting nonetheless vary, so colour and lustre on your screen are an approximation rather than a promise. Dimensions and weights are nominal and carry the small tolerances of handmade work.

We may correct errors in descriptions, images, prices, availability or stock at any time without notice. Where an order is affected by such an error, clause 05 applies.

The site is offered as it stands. We do not warrant that it will be uninterrupted or error-free, and we may change, suspend or withdraw any part of it, including any product or collection, without notice.

Some features, including your order history, your membership card and your referral credits, require an account. You are responsible for the security of the email address and sign-in link used to access it, and for everything done through your account.

Tell us at once, at support@soliseparis.com, if you believe your account has been used without your permission.

One person may hold one account. We may suspend or close an account, and cancel any benefit or credit standing in it, where we reasonably believe it has been duplicated, shared, or used to obtain benefits dishonestly.

Prices and product listings on the site are an invitation to treat, not an offer. When you complete checkout, your order details are carried over to our concierge on WhatsApp, sealed with a verification code, and that constitutes your offer to buy.

A contract comes into existence only when we confirm your order to you, by message or email, once payment has been arranged with the concierge. Until then no contract exists, whatever the site may have displayed.

We may decline or cancel an order, in whole or in part, where:

• the piece is out of stock or has been withdrawn
• a price, discount or description was published in error
• the delivery address is outside India or is not serviceable
• payment is not completed, is declined, or is reversed
• we suspect fraud, resale, or abuse of a membership or referral benefit

If we cancel a confirmed order for any of these reasons, we will tell you and refund every amount already paid in full. That refund is our entire liability for the cancellation.

Risk in a piece passes to you on delivery. Title passes when we have received payment in full.

Because the order is completed in conversation, the WhatsApp exchange is part of the record. You and we both agree that the chat transcript, together with the verification code carried from checkout and the GST invoice we issue, are valid records of the transaction and admissible as evidence of what was ordered, at what price, and on what date, under the Information Technology Act, 2000. Please keep the thread. We retain our copy for as long as the law requires us to keep the invoice it relates to.

All prices are in Indian Rupees and are inclusive of GST and of delivery. Nothing is added at checkout. A GST invoice accompanies every order.

Prices may change at any time. The price that applies to your order is the one confirmed to you by the concierge when we accept it.

So that a change cannot overtake you mid-conversation, a price quoted to you by the concierge, and any payment link issued with it, stands for 24 hours from the moment it is sent. Pay within that window and that is your price, whatever the site then shows. After it lapses, ask us to requote, and we will.

Payment is arranged with the concierge through the methods offered at the time. We do not ask for, and you should never share, your card PIN, CVV, net banking password or any one-time password. A request for payment to any account other than one confirmed by the concierge on our published number is not from us, and we ask you to report it to us before paying.

Where a member discount, welcome discount or referral credit has been applied to an order that is later cancelled or returned, the benefit is reversed or restored to your account as the case may be, and the refund is calculated on the amount actually paid.

The full terms are set out in our Policies, which form part of this agreement. In summary:

• We ship across India only. Delivery is complimentary on every order.
• In-stock pieces are usually dispatched in 1 to 2 business days and delivered within 5–7 business days. Timelines are estimates, not guarantees.
• Eligible pieces may be returned or exchanged within 7 days of delivery, unworn, undamaged and complete, subject to a flat ₹200 per box for reverse pickup and handling. Orbit members hold a longer window, see clause 09.
• The ₹200 fee is not charged when the fault is ours: a piece that arrives damaged, defective, incomplete, or that is not what you ordered, is collected and refunded or replaced at our cost, in full.
• Refunds are made to the original payment method within 7 business days of inspection, with a further 5–7 business days for your bank to credit them.
• An order may be cancelled free of charge within 2 hours of being placed.

Please give us a delivery address where someone can receive the parcel. Where delivery fails because the address was wrong or incomplete, or because nobody was available across the courier attempts, we may recover the cost of redelivery.

Our pieces are decorative jewellery. They are not intended for children under three, and should be removed before swimming, bathing, sleeping and exercise.

The Orbit is our founding membership programme. These clauses govern it, in addition to everything above. Where the two differ on a membership matter, these clauses prevail.

Members may introduce others to the Orbit with the referral code in their account. The person introduced receives a ₹200 welcome discount on their first order.

The referring member earns a credit for each confirmed referred sale, set by their own tier: ₹200 for Mercury, ₹150 for Venus and ₹100 for Terra. A credit carries the value that was in force when it was earned, even if the rates change later.

• A credit is held for 14 days before it matures, so that it cannot be spent before the sale that created it is beyond return.
• At most 3 credits may be redeemed against a single order, spent oldest first.
• Credits do combine with your member pricing. Your tier discount is calculated on the retail subtotal first, and matured credits are then deducted from the discounted amount as a flat rupee reduction, so the two are never applied to the same rupee twice. Your order summary itemises each line before the total.
• The ₹200 welcome discount belongs to a first order and cannot be combined with credits, which only a member with an earlier order can hold.
• Credits are redeemable against purchases only. They cannot be exchanged for cash, transferred between accounts, or refunded.
• A referral must be a genuine new customer. Referring yourself, a second account of your own, or someone who has already ordered earns nothing, and neither does an order that is later cancelled or returned; any credit already issued for such an order is withdrawn.
• Referral codes are for personal use. Posting them to coupon sites, marketplaces or paid advertising is not permitted, and we may cancel codes and credits used that way.

We may change the credit amounts, the hold period and the redemption limit for future credits, and may end the referral programme, on notice.

You agree not to use the site to:

• break any law, or infringe anyone’s rights
• impersonate another person, or misstate who you are
• scrape, copy, mirror or resell the site or its content, or use it to train a model
• probe, overload or interfere with the site, its security or its infrastructure
• post anything unlawful, obscene, defamatory, misleading or harmful

Where you post a review, a rating, a photograph or any other submission, you confirm it is your own and truthful, and you grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce and display it in connection with Solise Paris, including in marketing, with attribution to the name shown on your account. You may ask us to remove your submission at any time, and we may decline to publish, or later remove, any submission at our discretion.

Our concierge and our assistant are there to help you buy and care for our pieces. Please do not send them sensitive personal information, card details or passwords.

The site and everything in it, including the Solise Paris name and marks, the designs of our pieces, photography, text, layout and code, belong to us or to our licensors and are protected by Indian and international law. Solise Paris is a trademark of Solise Designs Private Limited.

You may view and print pages for your own personal, non-commercial use. You may not otherwise copy, adapt, republish, distribute or exploit any part of the site without our written permission.

This clause is the summary. The full account of what we collect, why, who else sees it, how long we keep it and what you can make us do with it is our Privacy Policy, which forms part of these terms.

We handle your personal data in accordance with the Digital Personal Data Protection Act, 2023. Solise Designs Private Limited is the data fiduciary, and you are the data principal.

We collect only what we need in order to sell to you and to run your membership: your name, contact details, delivery address, order history, membership tier and referral activity. We use it to take, confirm, deliver and support your orders, to operate the Orbit, to meet our tax and legal obligations, and to write to you about your order.

Most of that processing rests on the certain purpose for which you gave us the data, namely fulfilling your order, or on a legal obligation such as GST record-keeping. Where we rely on consent, we ask for it separately, it is specific to the purpose named, and you may withdraw it at any time as easily as you gave it, without affecting anything done before you did.

We share your data only with those who help us deliver, namely couriers, payment providers and our hosting and database providers, each engaged as a data processor on our instructions, and with anyone the law requires. We do not sell your personal data. We keep it only as long as the purpose needs, and as long as the law requires us to keep the records, invoices among them, that contain it.

You may ask us to access, correct, complete, update or erase your data, withdraw a consent, nominate someone to exercise your rights if you cannot, or stop marketing to you, by writing to legal@soliseparis.com. We respond within 30 days. If you are not satisfied with how we have dealt with a data request, take it to our grievance officer under clause 21 first; you may then approach the Data Protection Board of India.

Checkout, tracking and support run in part over WhatsApp, and the site links to Instagram, LinkedIn and other services. Those services are operated by others under their own terms and privacy policies, and we are not responsible for them or for their availability.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Indian law, including your rights under the Consumer Protection Act, 2019.

Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss of data, and our total liability in connection with an order will not exceed the amount you paid for that order.

We are not liable for delay or failure caused by a courier, a payment provider, or any other event outside our reasonable control, nor for loss arising from care of a piece contrary to our care guide.

You agree to indemnify us against any claim, loss or cost arising from your breach of these terms, your misuse of the site, or your infringement of the rights of another person.

We are not in breach of these terms, and are not liable for delay or non-performance, where the cause is beyond our reasonable control, including acts of God, flood, fire, epidemic, war, civil unrest, strike, failure of public infrastructure or telecommunications, courier disruption, or government action. Where such an event continues, either of us may cancel the affected order and we will refund it in full.

We may update these terms from time to time. The version published here at the moment your order is confirmed is the version that governs that order, and a later change does not apply to it retrospectively.

The date at the head of this page shows when it last changed. Continuing to use the site after a change means you accept the updated terms.

These terms, and any dispute arising out of them or out of an order, are governed by the laws of India.

The courts at Pune, Maharashtra have exclusive jurisdiction, save that nothing here prevents a consumer from approaching a consumer forum available to them under the Consumer Protection Act, 2019.

We would much rather resolve a concern directly. Please write to us first, and give us a reasonable chance to put it right.

These terms, with our Policies, are the whole agreement between us on their subject matter. If any clause is held invalid, the rest stand. A delay in enforcing a right is not a waiver of it. No third party has a right to enforce these terms. We may assign our rights under them as part of a transfer of the business; you may not assign yours without our consent.

For anything at all, an order, a return, sizing, a repair or a membership question, reach us on any of the below. We reply to every enquiry within 48 hours.

Telephone / WhatsApp

+91-7248996318 · WhatsApp +91 7248996318

Email

hello@soliseparis.com

Hours

Monday to Saturday, 10am – 7pm IST

Postal

Solise Designs Private Limited, 14 Blue Hills, NDA Pashan Road, Bavdhan, Pune 411021, Maharashtra, India