Policies & Company Information
Our shipping, return, exchange and refund terms in full, together with the company details behind Solise Paris. These terms apply to every order.
Seller details
- Legal entity
- Solise Designs Private LimitedSolise Paris is a trademark of Solise Designs Private Limited.
- Registered address
- 14 Blue Hills, NDA Pashan RoadBavdhan, Pune 411021Maharashtra, India
- CIN
- U47733PN2026PTC254889
- GSTIN
- 27ABTCS5543D1ZZ
Customer care
For anything at all, whether an order, a return, sizing, or a repair, reach us on any of the below. We reply to every enquiry within 48 hours.
- Telephone / WhatsApp
- +91-7248996318 · WhatsApp +91 7248996318
- Hours
- Monday to Saturday, 10am – 7pm IST
- Postal
- Solise Designs Private Limited, 14 Blue Hills, NDA Pashan Road, Bavdhan, Pune 411021, Maharashtra, India
Grievance officer
If a concern has not been resolved to your satisfaction by customer care, you may escalate it to our grievance officer.
- Name
- Neeraj Varma
- Designation
- Grievance Officer
- Telephone
- +91-7248996318
- Resolution timeline
- Complaints are acknowledged within 48 hours and resolved within 30 days of receipt.
Shipping
We ship across India only. We are unable to deliver outside India or to PO boxes.
Shipping is complimentary on every order. All prices shown are inclusive of GST and delivery: the price you see is the price you pay, and nothing is added at checkout.
In-stock pieces are typically dispatched within 1–2 business days and delivered within 5–7 business days, depending on your location. Timelines are estimates, exclude order processing, and do not count weekends, public holidays, or unforeseeable courier delays. Pre-order pieces dispatch on the estimated date shown on the product page; if that shifts, we will write to you.
You can track your order in your account page or can request the concierge for a link. A GST invoice is included with every order.
Returns
You may return an eligible piece within 7 days of delivery.
To be eligible, the piece must be:
- Unworn, undamaged, and in original condition
- Returned with all original packaging, tags, and pouch
- Accompanied by proof of purchase
A flat fee of ₹200 per box returned covers reverse pickup and handling, and is deducted from your refund. We arrange the pickup wherever your pin code is serviceable.
The fee is not charged when the fault is ours. A piece that arrives damaged, defective, incomplete, or that is not what you ordered, is collected and refunded or replaced at our cost, in full.
Pieces that show signs of wear or damage, and pieces returned incomplete, cannot be accepted and will be sent back to you. Gift cards and items marked "Final Sale" are not returnable.
To start a return, write to support@soliseparis.com or message us on WhatsApp with your order number.
Exchanges
Exchanges are available within the same 7 days of delivery, on the same condition: the piece must be unworn and undamaged, complete with its original packaging.
A flat fee of ₹200 per box exchanged covers collection and redelivery. Where the new piece differs in price, the difference is charged or refunded accordingly.
Refunds
Once your return reaches us and passes inspection, we process the refund within 7 business days and email you a confirmation.
Your bank or payment provider then takes a further 5–7 business days to credit the amount. Refunds are always issued to the original payment method. The ₹200 return fee is deducted; shipping was complimentary, so nothing further is withheld.
Cancellations
You may cancel or amend an order within 2 hours of placing it, at no charge, by writing to support@soliseparis.com or contacting us on WhatsApp. After that we may already have begun processing your piece and cannot guarantee changes.
If we cannot fulfil an order, we will tell you and refund it in full.
The full agreement these policies sit inside is our Terms & Conditions. More detail on materials, sizing and care is in our FAQ.